Winning the Service Game

Type

Book

Authors

Benjamin Schneider

David Earl Bowen

ISBN 10

0875845703

ISBN 13

9780875845708

Tags

Management, Total Quality Management, Industrial, Entrepreneurship, Customer Relations, Economics, Marketing

Description

Tells how to focus on customer needs and expectations, offers advice on managing personal contact with customers, and shows how to create a service culture - from Amzon

Number of Copies

Library	Accession‎ No	Call No	Copy No	Edition	Location	Availability
Main	89		1			Yes

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